Dear Verizon

Dear Verizon,

Your employee is misrepresenting your product.

I’m a nurse and I take pride and joy in my job. I care for people and can tell you it matters not their name, class, color of skin, political stance (please keep one that to yourself), opinion of women, past karmic mishaps, or if they even pay their bill. I’ve taken care of your neighbor, your mother, your child, your first grade teacher who held your hand and you never forgot as well as all of your employees. I answer your call bell when you can’t muster the energy to call on even the closest person to your heart. When I say I’ll come back as soon as I can you can believe me and you do because you were in pain and we remember times as these. You remember the time I kept the lights off when the orders said to check your vital signs every hour and that’s the only added comfort and customer service I could offer. Actually I brought in a cool wash cloth because your temperature was out the roof. Oh and I went all over the hospital to find that tiny white styrofoam cup of chocolate ice cream cause you said it was all you could eat. That’s right I also called your daughter on the west coast because nobody would call and update her as to how you were doing.

When I asked your ‘GoVerizon’customer service representative to help me because I knew I was about to lose my job (not my fault but not this topic either) soon and finances needed to be within strong boundaries and emphasized my complete lack of knowledge or desire to understand the cell service choices and could she help me she said she sure could. Not a soul was in the store and I believed my request to be clear. No money soon. Ms Piddle set me up with the one thing that would certainly bring me pain and anguish once the bill tripled and the stress on my organs took hold. I know the importance of keeping these little guys happy and you’ve upset my apple cart in this situation and I’m asking for your reply to one question:

I’m doing my job, are you?

Love,

Nurse Pam

Advertisements

Sleeping Bag

listen to your heart

The homeless travelers in Colorado Springs stand on the highway exit corners collecting an undisclosed plethora of coins, paper money, uneaten fast food lunch I didn’t want after all, 2 large unsweetened tea cause I asked for sweet tea I’m a Southerner now in the West, cans of sardines, to name a few. Last week the wind was blowing crazy like it only does around the plains and yep it was cold and snowy. I’m in my toasty warm lovable Kia Sportage and there he stands shivering with his cardboard reused sign ‘Need Help’ so I gave him my sleeping bag. Chica doesn’t know yet as I’d used it for her to stay warm when she takes her copilot seat. The traffic light remained red for some time as the grey and orange bag whipped around the disheveled fellow as he stood waiting patiently for the next flow of onlookers. I rolled my window down again and gave him one of my many cloth bags cause I’m a silent bag lady too. He scurried back with a grin saying ‘thanks man.’

Yesterday as I was walking around the adorable welcoming snowy town of Manitou Springs I spotted a fellow curled up under the bushes in a sleeping bag with the morning sun resting on his quiet form. He looked rather comfortable but I know better.

Try telling a mother and business woman facing retirement she should get pregnant because after all it brought her such joy and purpose. She would not need to answer and could inwardly chuckle as she continued to plan her future freedom life out from under all the shady business situations she’d faced working in the system as well as all the critiques she’d swallowed during her parenting years as she attempted to do the best for the fruits of her loins.

Ok so I’m not facing retirement but I relate to her. As a rock climber would turn and walk away from some strangers encouragement to jump on a climbing route without ‘good beta’ from a trusted source. I’m at a spot where I neither want to get pregnant nor jump on any rock requiring vertical ascent. Substitute the suggestions of what should a nurse do? ICU, ER, private duty, hospice liaison, cardiac unit step down, travel nurse (hard!), inpatient rehab RN, camp nurse, Health Director, occupational health nurse at a lumber plant, and most recently school nurse. I’ve done it all. Loved it and can list why I will not do each again.

As my own employment grim choices are laid out in front of me I can’t help but think I might need another sleeping bag.

3 things

I saw a bunch of homesick kids last summer …. summer camp …. kids of all ages … there’s nothing worse than that old feeling of missing your mom (dad/parent/guardian) and it’s usually visa versa from her end as well …. but from the nurses end – mine – it’s a challenge unlike most others. Add a medical element to it all and there’s another obstacle to clear. My experience has showed me the child who faces this and makes it till the end of camp is often the one who grew the most and as a result it shows in their walk/smile/eyes. And it’s contagious. I found a simple tool to use for homesickness.  To help redirect the mind when it’s steering the emotions to complete upset you need to know 3 good things. Ask the kid to tell you 3 good things about their day. 3 good things she looks forward to. 3 good things. And I’d have to say it often amidst many tears where the subject is ‘I miss my mom and I wanna call her’ and more upset. So, change the subject.  It will now be ‘good things’.  So when homesick is brought up (every other minute) my role is to model the simple use of the tool of  strong communication. Before I listen to you I wanna hear 3 good things. And I’ve gotten good at prompting the child who can’t think of a single thing to be thankful for ……. Tell them to me. Feel that good place. That’s what happens. They accidentally feel good just for a split second …. and it puts a chink in the darkness of sad/gloom/negative. The cool thing is … it simply works. Its easy. It’s a remedy I gotta package and now sell. It might help kids enjoy their childhood a bit better.